About POPIA
The Protection of Personal Information Act 4 of 2013 (POPIA) regulates how personal information is collected, used, stored and shared in South Africa. It gives you rights over your personal information and sets out the conditions we must meet when we process it.
Our Information Officer
Please direct any question or request about your personal information to our Information Officer:
Samantha Naidoo, Information Officer
How we meet POPIA’s conditions
POPIA sets out eight conditions for the lawful processing of personal information. In summary:
- Accountability: we take responsibility for complying with POPIA.
- Processing limitation: we collect only the information we need, lawfully, and with your consent where it is required.
- Purpose specification: we collect your information for a specific purpose, which is responding to your enquiry and arranging appointments, and keep it only as long as needed.
- Further processing limitation: we do not use your information for purposes unrelated to why it was collected.
- Information quality: we take reasonable steps to keep your information accurate and up to date.
- Openness: we explain what we collect and why in our Privacy Policy.
- Security safeguards: we protect your information against loss, damage and unauthorised access.
- Data subject participation: you can ask to access and correct your personal information.
Your rights
Under POPIA, you have the right to:
- be told when your personal information is being collected
- ask whether we hold personal information about you, and request access to it
- ask us to correct or delete your personal information
- object, on reasonable grounds, to the processing of your personal information
- withdraw your consent at any time (this does not affect processing that took place before you withdrew it)
- not have your personal information used for direct marketing through unsolicited electronic communications without your consent
- lodge a complaint with the Information Regulator
How to make a request
Email our Information Officer with your name, contact details and a description of your request. We may need to confirm your identity before we act on it, and we will respond within a reasonable time.
Complaints
If you are concerned about how we have handled your personal information, please contact us first so that we can try to resolve it. You may also lodge a complaint with the Information Regulator (South Africa):
- Website: inforegulator.org.za
- General enquiries: enquiries@inforegulator.org.za
- Complaints are lodged through the Regulator’s eServices portal, which is linked from its website.
More information
Our Privacy Policy explains what information we collect through this website, why we collect it and how we protect it.