Privacy Policy

Who we are

Samantha Naidoo Counselling is the private practice of Samantha Naidoo, an HPCSA Registered Counsellor (PRC 0044970), with practices at Health on Link in Doringkloof and NHC Medical and Dental Centre in Louwlardia, Centurion. For the purposes of the Protection of Personal Information Act 4 of 2013 (POPIA), we are the responsible party for the personal information collected through this website.

Information we collect

When you use the contact form, we collect:

• your name
• your email address
• your contact number
• your preferred practice
• the information you choose to share about why you are contacting us

If you contact us directly by phone, WhatsApp, email or Instagram, we receive the details you share through that channel.

This website does not use its own analytics, advertising or tracking cookies. See third-party services below.

Why we use your information

We use your information only to:

• respond to your enquiry
• arrange, confirm or reschedule appointments
• contact you about the matter you raised

We do not sell, rent or trade your personal information, and we do not use it for marketing.

Information about your health or wellbeing

The reason you are reaching out may include information about your health or wellbeing. POPIA treats health information as special personal information, which may only be processed under specific conditions set out in the Act, such as with your consent. By ticking the consent box on the contact form, you agree that we may use this information to respond to your enquiry.

To protect your privacy, please keep the details in your message brief. We can talk about things in more depth when we speak or meet.

Who we share it with

We do not share your personal information with anyone, except:

• the service providers who host this website and deliver its email, only as needed to get your message to us
• where we are required to do so by law
• where you have given your consent

Third-party services

This website links to, or displays content from, third-party services including Google Maps (on our Contact page), WhatsApp and Instagram. When you view an embedded map or use these services, the provider may collect information in line with its own privacy policy. We have no control over how these providers use your information.

How we protect your information

We take reasonable technical and organisational measures to keep your personal information secure and to prevent its loss, misuse or unauthorised access. No method of sending information over the internet or by email is completely secure, so please avoid sending highly sensitive information through the contact form or by email.

How long we keep it

We keep personal information only for as long as it is needed for the purpose it was collected for, or for as long as we are required to keep it by law or professional record-keeping rules. After that, it is securely deleted or destroyed.

Your rights

You may ask what personal information we hold about you, ask us to correct or delete it, and object to it being processed. Our POPIA page explains your rights in full and how to exercise them.

Counselling records

This policy covers information collected through this website. Information shared in counselling sessions is kept confidential in line with the professional and ethical obligations that apply to HPCSA-registered practitioners.

Changes to this policy

We may update this policy from time to time. The date at the top of this page shows when it was last updated.

Contact us

If you have any questions about this policy or your personal information, please contact us: